What do I have to do with the .htaccess file?
Why can't people hear the music I put on my web page?
My service provider won't add a new MIME type. What can I do?
If you do not see your problem listed here, please e-mail our technical support department at support@wildcat.com.What do I have to do with the .htaccess file?
The .htaccess file contains special instructions for UNIX based web servers concerning how to deal with the music you are putting on your web pages. You need to upload this file to your main web directory and rename it to be ".htaccess". Be sure the name starts with a period (.) and is all lower case. In UNIX, files that start with a period are often not displayed unless you use a special command, so be aware of this. If you suspect that the .htaccess file you uploaded is not working, you can contact your web host and tell them that you need to add the following: MIME type audio, MIME subtype soundtrack, file extension .wtx. If you use Microsoft Internet Information Server, consult its documentation concerning how to add MIME types.
Why can't people hear the music I put on my pages?
There are several reasons why people might not hear the music you put on your web pages. Here are the common ones:
1.The page with the embedded music was not uploaded. When creating web pages one tends to create a lot of files. Make sure that the final .htm file that IMK modified is the one you upload. In the course of its operation, IMK creates a temporary .htm file called wttemp.htm that looks exactly like how the final page will look. This file is only temporary and should not be uploaded.
2.The music file was not uploaded. Just like with graphics, the music on a web page is not stored in the page itself but rather in a separate file (the .wtx file). You need to upload this file to the proper location on your server before you can hear the music it contains. The default option in IMK is to have the music be in the same directory and the .htm file.
3.The name of the music file in the embed tag and the name of the file itself do not match. Most web servers are UNIX based, and UNIX is "case sensitive", meaning that "foo.txt" and "Foo.txt" are not the same file. Unfortunately, Windows 95/98 has the unpleasant habit of sometimes making the first letter of a file's name upper case. When transferred to the server, such a file will not match all the references to it, so such references will not work. Make sure that the .wtx file mentioned in the embed tag exactly matches the name on the file on the server.
4.The MIME type has not been set up. The web server needs to know how to classify every component of your web page. This classification is called the MIME type. Without being told the MIME type, browsers cannot route the data from the server to the appropriate handler (like a plug-in). However, some browsers are better at this than others. For example, Internet Explorer can use the file extension of the data (like .wtx) to route it to the correct plug-in (like WebTracks). Netscape only uses the MIME type. See here and here for more information.
5.WebTracks is not installed. Just as you need things set up properly on the server, you need things set up on the local browser too. Without WebTracks being installed, the browser cannot handle the embedded music and consequently will ignore it.
My service provider won't add a new MIME type. What can I do?
Usually the .htaccess file does the trick, but sometimes it doesn't work. There is an alternative that works with Netscape 3.0 and above, and Internet Explorer 3.0 and above. Look at the HTML file for a page with music and locate the EMBED tag for WebTracks. Add a field to it that reads type=audio/soundtrack. Save the HTML file and upload it.
Did any of these suggestions help?
We really appreciated your use of our on-line technical support. If none of these suggestions have relieved your problems using Autoscore, please e-mail support@wildcat.com or call 510.527.5155 for additional assistance.